Privacy Policy
Last Updated: October 29, 2025
At LocalLink Automations, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our website and services. By engaging with our services, you agree to the practices described in this policy. We are committed to maintaining transparency and safeguarding your data in accordance with applicable laws, including the California Consumer Privacy Act (CCPA), the California Online Privacy Protection Act (CalOPPA), and the General Data Protection Regulation (GDPR) for users located in the European Economic Area.
We collect personal information to deliver our services effectively and improve your experience. The information you provide directly may include your name, email address, business name, and phone number. If you purchase one of our services, payment information is collected and processed securely by trusted third-party payment providers; we do not store payment details ourselves. To build and maintain your AI chatbot or voice assistant, you may also share business-related details such as operating hours, pricing information, or frequently asked questions. Additionally, we collect certain information automatically when you visit our site, including your IP address, browser type, time zone, and interaction data. This helps us understand how visitors use our services, ensure website functionality, and improve user experience. We may use cookies and similar technologies for analytics, but you can adjust cookie settings through your browser at any time.
LocalLink Automations acts solely as a setup and integration service for third-party automation platforms. We do not host, control, or operate the chatbot or AI voice platforms used for client projects. Any user or customer interactions that occur through those platforms are subject to the third party’s own privacy policies. We only access or process data necessary for the setup and configuration of your automation and do not collect or store customer data generated by your chatbot or voice assistant.
If you connect our chatbots or voice assistants with third-party integrations such as Google Sheets, Gmail, or Calendly, we may process limited data from those tools to perform necessary functions, such as recording leads, managing appointments, or sending notifications. We only collect the minimum information required to provide these automated services, and data from integrations is handled securely and confidentially.
We use your information to create and manage your services, communicate with you, provide support, and improve our offerings. This includes sending updates, invoices, confirmations, and setup instructions. We also use data for internal analysis and to ensure legal compliance. We do not sell or rent your personal information to third parties. We may share data only with trusted service providers who assist with website hosting, data storage, email delivery, payment processing, or integration functions. These partners are required to protect your information and use it only as instructed. We may also disclose information if required by law, a legal process, or to protect our rights and prevent fraud.
Your information is stored on secure servers and retained only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. If you request that your information be deleted, we will process your request promptly unless retention is required by law. We use appropriate technical and organizational measures to protect your personal data, including encrypted data transmission, limited internal access, and secure authentication practices. While we take every reasonable step to protect your information, no online system can guarantee complete security. By using our services, you acknowledge the inherent risks of internet-based data transmission.
Depending on where you live, you may have specific rights regarding your personal data. If you are a resident of the United States, including California, you have the right to know what personal information we collect, request access or deletion of your data, and opt out of any data sharing. If you reside in the European Union or the European Economic Area, you have the right to access, correct, delete, or transfer your personal data, as well as the right to object to or restrict processing. To exercise any of these rights, please contact us at locallinkautomations@gmail.com. We will respond to verified requests within 30 days as required by law.
Because we operate globally, your information may be processed or stored outside your country of residence, including in the United States. We use lawful mechanisms for international data transfers, such as Standard Contractual Clauses approved by the European Commission or equivalent safeguards. By using our services, you consent to the transfer and processing of your data in accordance with this policy.
Our services and website may contain links to or integrations with third-party tools, such as Google or other automation platforms. These third parties maintain their own privacy practices and policies. We are not responsible for their actions or the security of their platforms, and we encourage you to review their privacy policies before providing any personal information. LocalLink Automations uses secure third-party platforms such as Google Workspace, Wix, Retell AI, ThinkStack AI, and BotPenguin to store or process form responses, call logs, or chat messages. These platforms may automatically store customer data as part of their standard service functionality.
LocalLink Automations does not knowingly collect or store information from individuals under 16 years of age. Our services are intended for use by business owners and professionals. If we become aware that we have inadvertently received information from a minor, we will delete it immediately.
We may update this Privacy Policy occasionally to reflect changes in our business practices, applicable laws, or technology. Updates will be posted here with a revised “Last Updated” date. Continued use of our services after updates are published will signify your acceptance of the revised policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us at locallinkautomations@gmail.com.